World-Class Contact Center Services
Unlock unparalleled customer satisfaction with GlobalSync’s industry-leading call centre services. Experience professional support & seamless communication today!
Contact Center Services Request A Free Proposal
Exceptional Customer Service
At GlobalSync, we strive to provide our clients with the highest quality customer service. Our call centre services are designed to meet the needs of your customers, providing a friendly & efficient customer service experience. Our team is experienced in providing exceptional customer service & can help you to create a positive customer experience for your customers.
- Experienced Call Center Service Team
- Positive Customer Experience
- Friendly & Efficient Service
Voice Solutions
- Inbound and Outbound
- Lead Generation & Qualification
- Appointment Setting & Scheduling
- Customer Service & Technical Support
- Order Taking & Processing
- Ticket Answering
- Teleconsultation
- Technical Support
- Telemarketing
- Market Research
Non-Voice Solutions
- Inbound and Outbound
- In-app Chat Support
- Website Chat Support
- E-mail Chat Support
- Ticket Chat Support
- Loan Processing
- Form Processing
- Bill Processing
- Debt Collection Services
- Data Management
Get the Best Outsourced Call Center Pros
Contact Center Services Request A Call Back
Why Choose GlobalSync?
Get ready to witness a paradigm shift in customer service with GlobalSync’s innovative contact center solutions.
Frequently asked questions
Customer Experience (CX) is an integral part of our day-to-day operations. We strive to connect with our clients’ customers on a personal level to give them the best customer experience. We train our agents to be empathetic towards customers & resolve their queries effectively. Besides, we have cloud-based technology that enables our agents to have access to context while engaging with customers, which enhances the customer experience as a whole.
Weekly quality control checks or audits are done on calls & chat support sessions by our experienced quality control team who check for responsiveness, customer satisfaction, problem-solving skills, & overall tone. Our employees’ performance is weighed based on Quality Score, Average Handling Time, & Customer Satisfaction Score. We also offer feedback & training sessions to help our agents improve their skills.
We have a rigorous hiring process that includes background checks, skills assessments, & intensive training. To keep our agents updated with the latest market trends & best practices, we constantly monitor & train them.
If you need a customized package, you can do so. Depending on your needs and budget, we offer a variety of pricing plans. With the help of our team, you can create a package tailored to your needs and budget.
Our clients receive real-time analytics. Using this tool, you can monitor and track your Contact Center Services in real-time. A detailed report & insights about your customer service strategy can also be provided to help you make informed decisions.
We use a wide range of advanced technologies, including cloud-based contact center software, voice & data analytics, CRM, & telephony solutions. These technologies help us to provide seamless, efficient, & personalized services to our clients.