At GlobalSync, we strive to provide our clients with the highest quality customer service. Our call centre services are designed to meet the needs of your customers, providing a friendly & efficient customer service experience. Our team is experienced in providing exceptional customer service & can help you to create a positive customer experience for your customers.
Why Choose GlobalSync?
Get ready to witness a paradigm shift in customer service with GlobalSync’s innovative contact center solutions.
Frequently asked questions
Customer Experience (CX) is an integral part of our day-to-day operations. We strive to connect with our clients’ customers on a personal level to give them the best customer experience. We train our agents to be empathetic towards customers & resolve their queries effectively. Besides, we have cloud-based technology that enables our agents to have access to context while engaging with customers, which enhances the customer experience as a whole.
Weekly quality control checks or audits are done on calls & chat support sessions by our experienced quality control team who check for responsiveness, customer satisfaction, problem-solving skills, & overall tone. Our employees’ performance is weighed based on Quality Score, Average Handling Time, & Customer Satisfaction Score. We also offer feedback & training sessions to help our agents improve their skills.
We have a rigorous hiring process that includes background checks, skills assessments, & intensive training. To keep our agents updated with the latest market trends & best practices, we constantly monitor & train them.
If you need a customized package, you can do so. Depending on your needs and budget, we offer a variety of pricing plans. With the help of our team, you can create a package tailored to your needs and budget.
Our clients receive real-time analytics. Using this tool, you can monitor and track your Contact Center Services in real-time. A detailed report & insights about your customer service strategy can also be provided to help you make informed decisions.
We use a wide range of advanced technologies, including cloud-based contact center software, voice & data analytics, CRM, & telephony solutions. These technologies help us to provide seamless, efficient, & personalized services to our clients.